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Customer Service

Netflix Messed Up… Again

September 21, 2011 By Bill Hibbler 4 Comments

Netflix Messed Up Again

I've been a Netflix fan for quite a while now. A couple of months ago, Netflix took a lot of heat when they announced a nearly 60% price increase. Their $9.99 a month for unlimited video streaming and DVD rental package was eliminated. Now they offer $7.99 a month DVD rental (for … [Read more...] about Netflix Messed Up… Again

Filed Under: Customer Service Tagged With: Customer Service, Debacle, Netflix

Business Lessons From The Apple Store

December 8, 2010 By Bill Hibbler 4 Comments

Apple Store Customer Service

While spending the Thanksgiving holiday in Houston with family, I got an email from Apple announcing their Black Friday sale featuring a rare discount plus free shipping for the iPad. I was weighing the convenience of ordering online vs. dealing with the biggest crowd of the year … [Read more...] about Business Lessons From The Apple Store

Filed Under: Customer Service

Product Review: Roku – Guilty Pleasure and Productivity Killer

July 3, 2010 By Bill Hibbler Leave a Comment

Roku Box Review

I've never been a big TV guy. I love to watch movies and have had a good home theater setup for over a decade. I jumped on the Netflix bandwagon early on and when they started offering streaming video, I watched a few movies that way. But watching a movie on my PC isn't the … [Read more...] about Product Review: Roku – Guilty Pleasure and Productivity Killer

Filed Under: Customer Service, Product Reviews Tagged With: Customer Service, Product Review, Roku

Can I Have Your Account Number Please… Again?

June 16, 2010 By Bill Hibbler Leave a Comment

Customer Service Rep

So I call my bank or, say a credit card company's customer service line. When the automated system picks up, I'm prompted to enter or in some cases speak my account number. A few seconds to a few minutes later, a live person greets me and the first thing they ask for is my … [Read more...] about Can I Have Your Account Number Please… Again?

Filed Under: Customer Service Tagged With: Automated Phone Systems, Customer Service

What the Geico Gecko Can Teach You About Social Media

June 15, 2010 By Bill Hibbler Leave a Comment

In my previous post on my recent Geico customer service experience, there were some very interesting responses on Twitter & Facebook. (Note to self: Remind readers to leave comments here on the blog so everyone can join the conversation). What I didn't expect was a response on … [Read more...] about What the Geico Gecko Can Teach You About Social Media

Filed Under: Customer Service Tagged With: Customer Service

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BIll Hibbler

Hi there, I'm Bill Hibbler. Marketing and Media Consultant, Best Selling Author, Speaker & Recovering Music Biz Exec. CEO at Gigtime Media and Gigtime Dental Marketing.

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