I've been a Netflix fan for quite a while now. A couple of months ago, Netflix took a lot of heat when they announced a nearly 60% price increase. Their $9.99 a month for unlimited video streaming and DVD rental package was eliminated. Now they offer $7.99 a month DVD rental (for … [Read more...] about Netflix Messed Up… Again
Customer Service
Business Lessons From The Apple Store
While spending the Thanksgiving holiday in Houston with family, I got an email from Apple announcing their Black Friday sale featuring a rare discount plus free shipping for the iPad. I was weighing the convenience of ordering online vs. dealing with the biggest crowd of the year … [Read more...] about Business Lessons From The Apple Store
Product Review: Roku – Guilty Pleasure and Productivity Killer
I've never been a big TV guy. I love to watch movies and have had a good home theater setup for over a decade. I jumped on the Netflix bandwagon early on and when they started offering streaming video, I watched a few movies that way. But watching a movie on my PC isn't the … [Read more...] about Product Review: Roku – Guilty Pleasure and Productivity Killer
Can I Have Your Account Number Please… Again?
So I call my bank or, say a credit card company's customer service line. When the automated system picks up, I'm prompted to enter or in some cases speak my account number. A few seconds to a few minutes later, a live person greets me and the first thing they ask for is my … [Read more...] about Can I Have Your Account Number Please… Again?
What the Geico Gecko Can Teach You About Social Media
In my previous post on my recent Geico customer service experience, there were some very interesting responses on Twitter & Facebook. (Note to self: Remind readers to leave comments here on the blog so everyone can join the conversation). What I didn't expect was a response on … [Read more...] about What the Geico Gecko Can Teach You About Social Media
