Last weekend, I spoke on social media and mastermind groups at Pat O'Bryan's Unseminar 8. I've spoken at all eight, usually multiple times, and never fail to have a good time with the speakers and attendees. Pat knows how to throw a good seminar. Hop on the Hot Seat In my … [Read more...] about Masterminding at Unseminar 8
So I call my bank or, say a credit card company's customer service line. When the automated system picks up, I'm prompted to enter or in some cases speak my account number. A few seconds to a few minutes later, a live person greets me and the first thing they ask for is my … [Read more...] about Can I Have Your Account Number Please… Again?
In my previous post on my recent Geico customer service experience, there were some very interesting responses on Twitter & Facebook. (Note to self: Remind readers to leave comments here on the blog so everyone can join the conversation). What I didn't expect was a response on … [Read more...] about What the Geico Gecko Can Teach You About Social Media
I had an accident this afternoon while I was in Houston having lunch with a friend. Fortunately, no one was hurt except the driver's door of my BMW Z4. Geico to the rescue About an hour after the accident, I placed a call to Geico's toll-free customer service line. I … [Read more...] about Geico Customer Service – So Easy a Caveman Could Do It
As I was finishing up outlining this blog post, I realized that I'm sitting in the same Starbucks in Houston, TX where I launched my first online business just over 10 years ago. A return to the scene which seems fitting for the launch of a new blog. Man on the Move It's been a … [Read more...] about Returning to the Scene