Last weekend, I spoke on social media and mastermind groups at Pat O'Bryan's Unseminar 8. I've spoken at all eight, usually multiple times, and never fail to have a good time with the speakers and attendees. Pat knows how to throw a good seminar. Hop on the Hot Seat In my … [Read more...] about Masterminding at Unseminar 8
Can I Have Your Account Number Please… Again?
So I call my bank or, say a credit card company's customer service line. When the automated system picks up, I'm prompted to enter or in some cases speak my account number. A few seconds to a few minutes later, a live person greets me and the first thing they ask for is my … [Read more...] about Can I Have Your Account Number Please… Again?
What the Geico Gecko Can Teach You About Social Media
In my previous post on my recent Geico customer service experience, there were some very interesting responses on Twitter & Facebook. (Note to self: Remind readers to leave comments here on the blog so everyone can join the conversation). What I didn't expect was a response on … [Read more...] about What the Geico Gecko Can Teach You About Social Media
Geico Customer Service – So Easy a Caveman Could Do It
I had an accident this afternoon while I was in Houston having lunch with a friend. Fortunately, no one was hurt except the driver's door of my BMW Z4. Geico to the rescue About an hour after the accident, I placed a call to Geico's toll-free customer service line. I … [Read more...] about Geico Customer Service – So Easy a Caveman Could Do It
Returning to the Scene
As I was finishing up outlining this blog post, I realized that I'm sitting in the same Starbucks in Houston, TX where I launched my first online business just over 10 years ago. A return to the scene which seems fitting for the launch of a new blog. Man on the Move It's been a … [Read more...] about Returning to the Scene